FAQ
General
What's the difference between the live sessions and the pre-recorded courses?
Videos are located within your student dashboard. You can watch/listen to the on-demand videos as frequently as you wish throughout the duration of your membership. Your membership will auto-renew until you cancel. Memberships renew every month at the same time of your initial purchase.
Pre-Recorded Courses
- All-encompassing review on what to expect for your NP exam (clinical/non-clinical options).
- No direct access to Professor Walden.
- Subscription membership options for various independent or bundled courses.
- 24/7 access to all courses available in your specific subscription membership for the duration of your membership.
- Charged monthly until you cancel — no refunds provided if you do not cancel in time.
Live Sessions with Professor Walden:
- Group online in-depth tutoring sessions held according a pre-determined schedule.
- Direct access to Professor Walden to ask questions and get answers live.
- One-time, four-hour (4) interactive review with Professor Walden and a group of NP students.
- Recommended at least one to two weeks prior to your scheduled exam.
- Reviews what you can expect on the AANP, ANCC and AGNP exam.
- No access once the session is over.
- Charged a single upfront fee for one live session.
Can I get a one-on-one tutoring session with Professor Walden?
At this time, we do not offer one-on-one tutoring. Our online group tutoring Live Sessions with Professor Walden are the only opportunity to interact with and ask questions of Professor Walden.
What is the difference between AANP and ANCC?
AANP is the American Association of Nurse Practitioners certification. It is the more established certification of the two that is clinical in nature. It requires 500 hours for recertification every five years. Even if you do not work, you must volunteer and keep track of your hours in order to renew your certification.
ANCC is the American Nurses Credentialing Center and is the less clinical of the two. The blueprint of the exam has about 20% of the test being non-clinical and 80% clinical information. This certification is mostly preferred by those in management or teaching roles.
While both are widely accepted and most employers do not seek one over the other unless specified in the job description, there are a few differences. It generally comes down to personal preference.
How do I cancel my subscription?
Our goal is to provide you with everything you need to pass your NP exam and to provide you with a life-long supportive community of nurses throughout your career. While we'd hate to see you go, to cancel your subscription:
- Sign in to the Latrina Walden Exam Solutions ™ website.
- Select your name in the upper-right corner of the website for a drop list of options.
- Select My Account, then Billing.
- Subscription details are in the Billing section, along with the option to cancel your membership.
As a reminder, it is your responsibility to cancel your monthly subscription within the time frame that works best for you. We do not issue refunds for missed cancellation timing on your part. Our courses are a subscription-based service, and you will be charged monthly until you cancel. Once you cancel, you will have access to the material for the remainder of your last paid month.
I Don't See A Subscription
If you purchased a monthly subscription after November 20th, 2021 - we have moved our subscription billing service to an email-based system.
Click here: MANAGE MY SUBSCRIPTION and enter the email address you purchased with to manage your subscription!
How can I stay up to date on when the next live session will be or how to get other answers or support?
Join our online community! You can follow us on our Facebook business page for the latest announcements — and even some exclusive tips. We also have an online study group with 10,000+ students who share study tips and encourage each other.
I just passed my exam! Now what do I do?
Congratulations! Now, you need to apply for your state license. Please check with your state’s Board of Nursing, as some states require things like collaborators prior to applying. Then, apply for your National Provider Identifier (NPI) number. The application is FREE, and you can get your NPI same day (if not within seconds). Please remember that anything you place on the NPI website application is public information. We recommend using a post office box or alternate address and phone number for your safety.
I’m interested in becoming an affiliate for LWES or promoting LWES products on my platform. How do I get in touch?
Contact our team using the form on our Contact Us Page
Live Sessions with Professor Walden
Where do the live review sessions take place?
Live Sessions with Professor Walden take place over Zoom. Please see your student dashboard for details on the connection process. Because this is a virtual classroom, you will be in a virtual waiting room until Professor Walden begins the session.
Can I switch the date of my live session?
Switching review dates after your purchase and registration is highly discouraged, as new dates cannot and will not be guaranteed and are at the discretion of Latrina Walden Exam Solutions™ based on timing and availability.
Online Coursework
How do I view the content?
Videos, powerpoints, flashcards, test questions etc. are located within your student dashboard. You can watch/listen to the on-demand videos as frequently as you wish throughout the duration of your membership. Your membership will auto-renew until you cancel. Memberships renew every month at the same time of your initial purchase.
If I purchase online course content, will I be charged after the first month?
Yes, the pre-recorded review materials are monthly memberships. You can access the content as much as you want/need until you cancel your membership. This membership will be renewed monthly at the same time of your initial purchase until you cancel. It is your responsibility to cancel in a timely manner, as no refunds are given.
I didn’t cancel my monthly subscription. Can I be refunded?
It is your responsibility to cancel your monthly subscription within the appropriate time frame best for you. We do not issue refunds for missed cancellation timing on your part. Our courses are a subscription-based service, and you will be charged monthly until you cancel. Once you cancel, you will have access to the material for the remainder of your month.
Practice Question Test Bank
How does the Practice Test Question Bank work? 3,000+ questions seems like a lot!
To help you cover every aspect of your NP exam, we now offer a Practice Test Question Bank with over 3,000 practice exam questions, but only 150 questions are accessible at a time. This is so that you can review all the rationales, references and images that come with the test bank to help you thoroughly understand every question and answer. Once you’ve completed your 150 questions, you’ll be prompted to generate a new set of 150 questions from the bank. You can repeat this process as many times as you wish.
Is the Practice Test Question Bank a subscription like the courses?
Yes, access to the question bank renews every 30 days.
I got a couple of the same questions when I generated new questions. Why did that happen?
Because the Practice Test Questions Bank generator processes new questions at random from the 3,000+ test question bank, it is possible you may receive duplicate questions from time to time. Use this tool to gauge your readiness and test your knowledge for the NP exam, making sure you’ve mastered the exam and are ready to pass!
CEUs
Do you offer CEUs?
Yes! We offer CEU hours for attending a live session with professor Walden. We also offer CEU hours for the completion of some of our coursework bundles. Take a look at the product pages for the associated CEUs!
When will I receive my CEU credits?
Live Sessions:
You will receive a follow-up email after the completion of your live session with a certificate for CEU credits.
Courses:
CEU certificates are sent out twice a month (on the 1st and 15th) to those who have completed the coursework.
What if I need my CEU certificate now?
Please reach out to us at info@latrinawaldenexamsolutions.com if you need your certificate early or haven't received your certificate after the completion of your course or live session.