Our commitment to you
The Professor Walden Pass Promise
Real support if your exam doesn't go your way the first time — no fine print, no walking away.
"If you complete the course and don't pass, we don't walk away. We show up harder for you."
Board prep is a big investment — of your money, your time, and your confidence. The Pass Promise is our commitment that if you put in the work and the result doesn't go your way, you won't face the retake alone. Here's exactly what we do:
What the Pass Promise covers
The Academy — every session, including the payment plan and the 3-week extension. Academy students get all three benefits below.
Select high-value programs — our $200 and up prep bundles and crash courses.
Look for the Pass Promise badge on the product page. If it's there, you're covered. Books, individual test banks under $200, and free resources aren't.
What you get
Second Attempt Bundle
“Didn't pass the first time? We'll give you the tools to pass the second.”
We'll add a free supplemental resource to your account — a test bank, tip sheet pack, or crash course module matched to the areas you need most, of equal or lesser value than the product you purchased — so your retake plan is stronger than your first attempt.
Academy students also get
Free Access Extension
“Didn't pass? We've got you. Extended access on us.”
You'll receive an additional 90 days of access to your Academy materials — at no charge. Keep studying with the same materials, on your schedule, until you're ready to test again.
Free 1:1 Strategy Session
“Didn't pass? Let's figure out why together.”
You'll get a complimentary 30-minute study strategy session with a member of our team. We'll review what happened, identify the gaps, and build a personal plan for your next attempt.
How to claim
Three things need to be true:
- You completed your course or program.
- Your purchase is a covered product — it carries the Pass Promise badge.
- You sat the exam and didn't pass.
Email info@latrinawaldenexamsolutions.com with your order number and your exam date, and we'll take care of the rest — usually within one business day.
You studied with us. That means we're in this together until you pass.